Assistant Manager Salon in Las Vegas, NV at Wynn Careers

Date Posted: 9/4/2019

Job Snapshot

Job Description

The Salon Assistant Manager will be responsible for assisting the Salon Manager with the day to day operations of the department to ensure Wynn Las Vegas standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.

Responsibilities:

• Assists in managing the daily operations in the Salon.
• Ensures the Wynn standards are maintained by the Salon staff.
• Responsible for managing all levels of staff including commissioned and hourly line level employees.
• Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
• Responsible for providing support to the Salon Manager and Director.
• Responsible for assisting the Manager and Director with any special projects.
• Must have an understanding and ability to assist and help in each department of the Salon. Be an active member of the salon management team.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Attends required training classes and incorporates knowledge gained into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution-oriented, avoids conflict and gossip, stays on task and promotes teamwork.
• Aware of the guest experience at all times.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Must have an understanding of key drivers of revenue growth, profitability and quality performance.
• Must focus on key drivers of employee engagement and guest satisfaction.
• Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
• Responsible for assisting with all hiring practices within the Salon. Must have the ability to interview and select excellent staff to create a leading service and treatment presentation.
• Ensures staff is equipped with all tools to serve the guests’ needs.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
• Responsible for training and overall development of all staff.
• Responsible for all inventory management of linen, products, equipment, administrative supplies, retail items and any necessary items within the Salon.
• Responsible for assisting the manager with writing and conducting employee performance evaluations.
• Responsible for ordering all salon supplies and retail products.
• Understand and be well-versed in the resort, hotel features and services, including all outlets, hours of operation, activities and events available to guests.
• Responsible for the upkeep, maintenance, and cleanliness of all areas of the salon, both front and back of house.
• Makes safety a priority, and follows department and company safety standards.
• Responsible for employee scheduling, vacation and other benefits tracking, as well as maintenance of applicable licenses and work cards.
• Responsible for communicating with staff and disseminating appropriate information when necessary.
• Assist management with creating and distributing any necessary SpaSoft reports.
• Responsible for managing the KRONOS time keeping system for all salon employees.
• Assists Salon Management in keeping accurate attendance records for all employees.
• Ability to assist reception team when necessary including, booking appointments and checking guests in/out of the Salon.

Job Requirements

Requirements:

• Requires a minimum of 2 years’ leadership experience.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must possess excellent communication skills, both verbal and written.
• Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
• Must have negotiation, problem solving & decision making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
• Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands.
• Candidate must be able to work efficiently within a team environment.
• Must be able to work effectively in stressful, high-pressure situations.
• Must possess a positive, “whatever it takes” attitude.
• Candidate must be well groomed and professional.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
• Candidate must maintain the highest levels of confidentiality regarding guests and staff.
• Requires proficiency in Microsoft Office, specifically Outlook, Word, Excel & PowerPoint.
• Prior knowledge of the following systems is preferred: SpaSoft, HotSOS, Market Metrix, MMS Agilysys and Opera.
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.
• Valid Alcohol Awareness Card Required
• Food Handler’s Card Required

 

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

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