Cocktail Server - Marketing Model - Delilah in Las Vegas, NV at Wynn Careers

Date Posted: 11/22/2021

Job Snapshot

Job Description

The Marketing Model Cocktail Server is responsible for serving guests and assist the Food Server, Bus Person, Bar, and Kitchen teams while providing and prompt tableside service and genuine hospitality to everyone. The Marketing Model Cocktail Server is the leader of their station and keeps the service team in constant communication. A Marketing Model Cocktail Server’s organization and prioritization are strong. S/he manages all of the guests’ requests while simultaneously directing the Bus Persons and Food Runners in executing flawless service. Marketing Model Cocktail Servers are responsible for all aspects of service and must hold themselves and their teammates to the highest standards of service excellence. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Responsibilities

Daily Operations

Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday’s, and other special notes listed in the details of the guest’s reservation.
Has complete knowledge and display mastery of any sprit brand behind the bar, structure of the cocktail menu including ingredients, method of presentation of specialty cocktails and standard cocktails, classic cocktails, all wines by the glass, designated glassware, terminology, garnishes, all non-alcoholic beverages, specifications, and allergies
Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list.
Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Responsible for taking food/beverage orders and carrying out wine/beverage service.
Forming, growing and maintaining relationships with guests
Responsible for performing table maintenance by checking on the guest throughout service.
Completing opening and closing side work.
Maintaining health code standards.
Maintain table cleanliness utilizing a silent service approach.
Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Maintain a level of professionalism.
Anticipate the guests’ needs and responding appropriately with a sense of urgency.
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.
Maintain complete knowledge of designated glassware and garnishes for each drink.
Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.

Guest Services

Ensure guest has same elevated experience in lounge as in dining room
Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails

Company and Department Responsibilities

A highly motivated and energetic personality.
Work varied shifts, including weekends and holidays.
Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form.
Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
Requires the ability to work efficiently and within a team environment.
Applicants must be 21 years of age or above.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Willing to work in a loud and fast paced environment.
Possession of /or ability to possess a valid TAM card.
Possession of /or ability to possess a Health card.
Experience in Bottle service preferred, but not required.
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner.
Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
Adhere to and enforce company specific safety policies.
Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management.
Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times

Job Requirements

Experience: • Requires a minimum of 2 years previous work experience as food server/lounge server/cocktail server in a lounge/ fine-dining restaurant.

Knowledge/Certificates: • Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.

Education: High School diploma or above.

Language Abilities: Fluent spoken and written English.

Computer Skills: Proficient in POS software

Physical requirements: N/A

Social Media:

Marketing, promoting, and modelling for restaurant/lounge specific events that endorse the venue & brand.
Assist in the development of promotional plans in order to increase business levels and sales.
Viral Communications is also included in promoting and marketing our venue.
Social media platforms are also included in promoting and marketing our venues.
Marketing Model Lounge Servers will adhere by the weekly Social Media/ Marketing requirements during their scheduled shift:
One Instagram post
Instagram posts must have venue handle visible without engaging post.
Employees must utilize their personal specific account listed for all posts, stories, likes and comments that are part of the marketing requirements of their position.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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