Coordinator Villa Services in Las Vegas, NV at Wynn Careers

Date Posted: 10/16/2019

Job Snapshot

Job Description

• Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards.
• Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor.
• Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. 
• Checks the status of Butler whereabouts and assignments throughout the shift. 
• Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets.
• Emails hosts and administrative assistants for amenity and food & beverage approvals.
• Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals.
• Arranges Spa, Salon, dinner, show, and Golf reservations. 
• Arrange off-property guest and host requests with the Transportation Department.
• Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests.
• Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests.
• Inputs and tracks all Engineering, Horticulture, and pool requests.
• Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays.
• Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests.
• Understands and completes tasks and reports on the “Coordinator Shift Checklist” on a daily basis.
• Maintains the privacy and confidentiality of all Villa guests.
• Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution.
• Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. 
• Orders requisition items as needed to keep pantry supplies up to par.
• Keeps working area clean and organized and assist in recording guest storage items. 
• Maintains the Wynn standards of service with guests and co-workers at all times. 
• Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints.
• Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork.
• Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.
• Understands safety is a priority and always follows department and company Safety and Health code standards.
• Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities.
• Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. 
• Attends required meetings and training classes and incorporates knowledge gained into daily work practices.
• Performs all other job related duties as assigned.

Job Requirements

• Previous Food and Beverage experience preferred in addition to Micros training.
• Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities.
• Must have exceptional telephone etiquette skills.
• Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times.
• Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation.
• Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint.
• Must be able to work efficiently within a team environment. Must be a respectful and courteous team player.
• Must possess a positive, “whatever it takes” attitude.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be at least 21 years of age or older and must be able to perform all essential functions of the position.


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