Director of Learning & Development in Las Vegas, NV at Wynn Careers

Date Posted: 3/25/2023

Job Snapshot

Job Description

The Director of Learning and Development is responsible for establishing a learning program that will provide an engaging employee experience throughout the employee lifecycle.  Focusing on the company’s culture and values, the L&D team will continuously analyze the organization’s needs to ensure the learning programs are aligned with the business goals while providing employees a path for development and growth.


Responsible for the overall implementation and results of property-wide learning and development initiatives with the goal of improving business results and employee engagement.

Work with key managers across the organization to continuously analyze and evaluate learning needs for the organization

Monitor and evaluate the progress and effectiveness of training and development programs and make recommendations for improvement.

Develop and implement an extensive leadership development program to be used for internal and external candidates.

Utilize instructional design models and processes for planning, designing, and creating materials for classes

Designs and produces curriculum and training aids (i.e., case studies, simulations, games, exercises, etc.) and support material.

Develops, in conjunction with department management, technical job skills and customer service training.

Works with departments to ensure all training materials are accurate and well maintained.

Advises and assists with design of instructional systems and technology to facilitate property and department needs.

Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development.

Responsible for project management of multiple and large-scale projects, establishing and meeting timelines, attention to detail and follow-through.

Ensures the extensive compliance related training requirements are consistently met.  Provides property reporting to company executives on a regular basis to monitor class attendance in property-wide compliance training initiatives.

Researches and coordinates all non-company training programs for ESL, GED, Citizenship and Leadership training as needed.

Leads the L&D team towards achieving the departmental and organizational goals.  Works closely with the L&D team members to help them develop with career goals and succession planning in mind.

Mentors other trainers by offering train-the-trainer sessions, side-by-side shadowing, and classroom facilitation feedback.

Reports to the Head of Human Resources.

Ensures compliance with local, state, and federal laws and regulations is met.

Job Requirements

The successful candidate will be highly collaborative, and an effective influencer which has the ability to lead people to a goal.  To perform this job successfully, an individual must be able to perform every facet of the job responsibility at the highest level of competence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in Organizational Development, Human Resources, Business, or related field is preferred.

Resourceful, demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking.

Well-versed in Adult Learning Theory and how to actively engage participants in class.

Demonstrated ability to train/educate adults.

Three (3) years+ management experience required.

Seven (7) years training/facilitating experience or hotel/casino operations experience required.

Instructional design and development experience required.

Experience with implementing training programs in a high-volume, high-paced environment.

Extensive knowledge of luxury service standards strongly preferred. 

Experience conducting needs analysis and back-end analytics to measure success.

Proficient with Learning Management Systems.

Proficiency with Microsoft software to include Word, Excel and PowerPoint required.

Must have excellent verbal and written communications skills with the ability to communicate concisely to all levels of the organization. Excellent presentation and organizational skills required.

Must be able to work a flexible work schedule.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Must present a professional and polished appearance.

Age, Gaming and Certifications:

21 years of age or above.

Must be able to obtain and maintain any licensing or active work cards required.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

Ability to respond to common inquiries from a variety of sources.

Fluency in English required, second language a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the individual is regularly required to talk, hear, stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.

The individual is occasionally required to reach with hands and arms and to sit and balance.

Requires a willingness to work beyond the average workday of 8 hours and be flexible to adjust work hours and schedule based on operational demands.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Some travel required

Work Environment:

The work environment characteristics described here are representative of those that exists while individuals are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, individual must be able to work varying schedules to reflect the business needs of the property.

Able to work in environment of constant sanitization/cleaning.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


  1. Training Jobs
  2. Director Of Development Jobs