Dispatcher - Bell & Door in Las Vegas, NV at Wynn Careers

Date Posted: 11/25/2021

Job Snapshot

Job Description

The Bell & Door Dispatcher is responsible for providing professional and courteous service to each and every guest.  They will be responsible for exceeding guest expectations through positive interactive skills. 

*Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
*Responsible for answering guest phone calls in a timely manner.
*Responsible for dispatching Bell Attendant to assist guests.
*Responsible for updating the laundry daily and express log.
*Responsible for delivering and maintaining the Forbes 5-Star level of service.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Knows and adheres to company and department policies and procedures, embrace company and department culture and take pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, stays on task and promotes teamwork.

Job Requirements

*Previous Front Services and telephone experience is preferred, but not required.
*Requires proficiency in Microsoft Office specifically Outlook, Word and Excel.
*Candidates must be knowledgeable about the Las Vegas area and attractions.
*Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
*Candidate must be able to work efficiently within a team environment.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
*Must possess excellent communication skills.
*Candidate must be well groomed and professional.
*Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be available to work all shifts and days including opening and closing shifts.
*Be able to work a flexible schedule with overtime based on business demands.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Must be 18 years of age or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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