The Limousine Services Dispatcher is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.
*Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
*Job duties include but are not limited to: answering multiple phone lines, taking and inputting reservations, dispatching drivers, tracking transports, maintaining driver rotations, tracking airline flights and clearing transports.
*Responsible for delivering and maintaining the Forbes 5-Star level of service.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, stays on task and promotes teamwork.
*Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
*Ability to use a two-way radio; ensuring professional and courteous communication at all times.
*Performs all other job related duties as assigned.
*Requires previous customer service and/or telephone experience, preferably in a hotel/casino environment.
*Candidate should be knowledgeable about the Las Vegas area and attractions.
*Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
*Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
*Prior knowledge of the following systems is preferred: HotSOS, Go Concierge, Fasttrak and Opera.
*Candidate must be able to work efficiently within a team environment.
*Must possess excellent communication skills.
*Candidate must be well groomed and professional.
*Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be available to work all shifts and be able to flex schedule based on business demands.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Must be 21 years of age or older.
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
