Executive Director of Human Resources Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 6/7/2021

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Executive Director of Human Resources will be accountable for all aspects of the Human Resources Department. Working with the corporate Senior Vice President – Human Resources, this position is responsible for the overall direction and administration of the human resource function in accordance with corporate policies and standards, including: recruiting and employment, employee relations, team member training and development, and compensation and benefits. Responsibilities include but are not limited to: setting department strategy and ensuring alignment with overall Encore Boston Harbor strategy; identifying and maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent candidate, guest, and team member experience.

 

JOB RESPONSIBILITIES:  

  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • care about everyone and everything
  • show never ending attention to detail
  • take responsibility; don't leave it to others
  • always strive to be better
  • Establishes and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects change required for improvement. Identifies key drivers of success.
  • Held accountable, to a very high degree, for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
  • Accountable for the performance of team members under his/her area of responsibility.
  • Monitors all activities of the Human Resources department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Creates and administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property-wide communication.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels.  Creates a motivating environment. Ensures that staff receives adequate guidance and resources to accomplish established objectives. 
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Reviews major contracts and selects systems for the department. Coordinates contract compliance, change orders and problem resolution. Uses strong negotiation, problem solving and decision-making skills.  Consults with legal counsel as required.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Monitors and evaluates all reporting functions in order to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning and goal setting.
  • Creates and/or implements compensation and benefits strategy.
  • Advises operating departments in matters pertaining to compensation and benefits, recruiting and employment, training and development, and all phases of personnel activity.
  • Consults with management on issues pertaining to policy execution and employee conduct to ensure the safeguarding and fulfillment of company values, beliefs and mission according to established objectives.
  • Communicates with property executives in order to maintain consistent procedures, guidelines and practices; informs corporate management of potential liabilities and problems.
  • Disseminates information from reports and documents pertaining to personnel activities to various audiences.
  • Ensures recruiting and employment strategy and efforts meet operational needs.
  • Determines and strategizes in-house and external training activities.
  • Works with safety as a priority and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

Bachelor’s Degree or above in a related field or equivalent experience required.

Minimum 10 years of human resources experience, 7 years in a leadership role required.

Basic computer skills and knowledge of Microsoft Office required.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations. Second language a plus.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

CHECK OUT OUR SIMILAR JOBS

  1. Human Resources Jobs
  2. Human Resources Jobs