Executive Director Spa Operations in Las Vegas, NV at Wynn Careers

Date Posted: 1/31/2020

Job Snapshot

Job Description

The Executive Director of the Wynn and Encore Spas is responsible for the overall guest and employee experience within all facets of Spa Operations, including Spa Treatment areas, Spa Facilities and the Fitness Centers.  This position ensures a consistent, premier Forbes Five Star luxury experience for all guests.  Strong leadership skills are required to ensure engagement of all Spa team members, as well as individual development of the spa leadership team.


Job Responsibilities:

  • Responsible for managing and developing all levels of staff including assistant directors, managers, commissioned leads, hourly leads and line level employees.
  • Responsible for delivering and maintaining Forbes 5-Star, ensuring a consistent, high level of service through effective training, positive reinforcement initiatives and consistent accountability practices of the Spa staff.
  • Must maintain a complete knowledge of industry through continuing education and training of current spa trends, ensuring Wynn and Encore Spas are innovative and feature the latest industry trends, when profitable.
  • Must have an understanding of key drivers of revenue growth, profitability and quality performance. Responsible for financial planning, forecasting, labor management, and payroll for the Spas. 
  • Liaise with the retail division to develop strong retail sales of applicable spa products.
  • Identifies and focuses on key drivers of employee engagement and guest satisfaction.
  • Responsible for all hiring practices within the department. Ensures the spa leadership teams have the ability to interview and select excellent staff to create a leading service and treatment presentation.
  • Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
  • Full working knowledge of spa, wellness and fitness treatments/programs, hours of operation and products, as well as, Wynn I Encore Resort offerings.
  • Attends required training classes and incorporates knowledge gained into daily work practices.
  • Looks for opportunities to assist peers, guests, other departments or leaders at all times.
  • Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.  
  • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
  • Responsible for overall inventory management of linen, administrative supplies and spa amenities within the ladies’ and gentlemen’s spa.
  • Understand and be well-versed in the resort, hotel features and services, including all outlets, hours of operation, activities and events available to guests.
  • Responsible for the upkeep, maintenance, and cleanliness of all areas of the spa, both front and back of house.
  • Makes safety a priority, and follows department and company safety standards.
  • Overall responsibility for employee vacation and other benefits tracking, and maintenance of applicable licenses and work cards.
  • Responsible for conducting re-occurring meetings with management and staff, disseminating appropriate communication when necessary.


Job Requirements

Job Requirements:

  • Requires a minimum of 5 years’ leadership experience in the spa/wellness industry.
  • Proven experience in managing multiple priorities simultaneously and meeting deadlines.
  • Must possess excellent communication skills, both verbal and written.
  • Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
  • Must have negotiation, problem solving & decision making skills.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
  • Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
  • Weekend availability. Schedule for this position is not set.  Must be available to work all shifts and be able to flex schedule based on business demands. 
  • Candidate must be able to work efficiently within a team environment.
  • Must be able to work effectively in stressful, high-pressure situations.
  • Must possess a positive, “whatever it takes” attitude.
  • Candidate must be well groomed and professional.
  • Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
  • Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
  • Candidate must maintain the highest levels of confidentiality regarding guests and staff.
  • Requires proficiency in Microsoft Office, specifically Outlook, Word, Excel, & PowerPoint.
  • Prior knowledge of the following systems is preferred: SpaSoft, HotSOS, Medallia, Birchstreet and Opera.
  • Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
  • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College degree preferred.
  • Must be 21 years of age or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local law


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