Facilitator - Learning and Development in Las Vegas, NV at Wynn Careers

Date Posted: 12/2/2021

Job Snapshot

Job Description

Wynn Las Vegas is seeking a highly skilled, passionate and engaging training professional who would be responsible for the delivery of employee, supervisory training and development.

  • Facilitates property wide training to include new hire orientation, systems, guest service, division-wide or department-wide training and annual compliance training. 
  • Designs and updates training aids (i.e. case studies, simulations, games, exercises, etc.) and support material for New Hire Orientation.
  • Assists with building instructor-led and eLearning courses to support guest service standards, product knowledge, systems, and ad hoc training as needed.
  • Assists with monitoring and evaluating the effectiveness of New Hire Orientation through knowledge and performance assessment and provides recommendations for improvement as needed.
  • Assists with leading on-going Training Team projects to include Tuition Reimbursement, ESL and future employee programs.
  • Works with Training Team to manage upkeep or report damage of training rooms.
  • Works with Training Team to communicate with IT on installing software updates or reporting issues in computer labs.
  • Assists with reporting on training class completions including data entry and storage of training acknowledgements.
  • Performs additional responsibilities as needed or requested.

Job Requirements

Qualifications

  • Bachelor’s degree in Business, Education, Human Resources or related field and 3-5 years of training/facilitating experience or hotel/casino operations experience (or an equivalent combination of training, education and professional experience).
  • Experience working with training design software and Learning Management Systems.
  • Proven ability to engage adult learners using a variety of activities based on adult learning principles.
  • Experience with consistently facilitating to large groups.
  • Practical experience with training assessment, creative instructional design, and evaluation.
  • Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.
  • Strong project management skills.
  • Proficiency with Microsoft Office software to include Outlook, Word, Excel, PowerPoint and Teams.
  • Must be able to work a flexible work schedule to support a 24/7 operation.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
  • Must model the ideal professional and polished appearance required by company guidelines.
  • Must be 21 years of age or older.

Preferred Qualifications

  • More than 5 years experience in training and development.
  • Extensive knowledge of luxury service standards strongly preferred.
  • Leadership training experience.
  • Previous management experience.
  • L&D certifications and/or affiliations.

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