Food Server - Marketing Model - Delilah in Las Vegas, NV at Wynn Careers

Job Description

The Marketing Model Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. Provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.

Key Responsibilities

Daily Operations

• Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday’s, and other special notes listed in the details of the guest’s reservation.
• Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list.
• Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink.
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
• Responsible for taking food/beverage orders and carrying out wine/beverage service.
• Responsible for performing table maintenance by checking on the guest throughout service.
• Completing opening and closing side work.
• Maintaining health code standards.
• Maintain table cleanliness utilizing a silent service approach.
• Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).
• Bid farewell to guests, using guest’s name when known, and encourage them to return.
• Maintain a level of professionalism.
• Anticipate the guests’ needs and responding appropriately with a sense of urgency.
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Perform all other job-related duties as requested.
• Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.

Guest Services

• Ensure guest has same elevated experience in lounge as in dining room
• Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails

Company and Department Responsibilities

• A highly motivated and energetic personality.
• Work varied shifts, including weekends and holidays.
• Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form.
• Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
• Requires the ability to work efficiently and within a team environment.
• Applicants must be 21 years of age or above.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Willing to work in a loud and fast paced environment.
• Possession of /or ability to possess a valid TAM card.
• Possession of /or ability to possess a Health card.
• Experience in Bottle service preferred, but not required.
• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner.
• Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
• Adhere to and enforce company specific safety policies.
• Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
• Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management.
• Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times