General Manager - SW Steakhouse in Las Vegas, NV at Wynn Careers

Date Posted: 5/12/2022

Job Snapshot

Job Description

Key Responsibilities

Daily Operations

  • Ensure the venue runs according to established operating policies and procedures
  • Manage the venue cost-effectively and efficiently within the budget
  • Develop and implement an innovative business strategy to maximize revenue, decrease expenses, and increase staff productivity
  • Prepare, present, share, and discuss daily reports to venue management/executive team
  • Prepare floorplans, conduct pre-shifts, communicate to chefs/staff about operational details, and handle VIP services on a nightly basis.
  • Manage restaurant administrational duties
  • Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
  • Monitors fiscal budgets and the long-term development of the operation, regarding revenue, costs, hourly labor and other expenses, in accordance with Wynn Las Vegas Standards
  • Conduct menu engineering, sales analysis on a regular basis and recommend areas to minimize costs and maximize revenue
  • Correct any deviations from service procedures swiftly through on the job training, one-on-ones, and testing.
  • Conduct daily briefings and disseminate company information to the restaurant management team, while listening and noting feedback to improve in the operation.
  • Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunity
  • Populate nightly reports and record daily details of operation for executive team to review
  • Assist and perform duties assigned by the Executive Director of Fine Dining

Guest Services

  • Identify and anticipate customer's needs and expectations, while fulfilling Wynn’s Core Values.
  • Accommodate all special guest engagements or celebrations, extending offers to amplify the experience.
  • Request feedback and gather specific information (cleanliness, food quality, service) concerning the dining experience.
  • Be knowledgeable in all facets of the work environment (hotel, other departments, etc.) to ensure all guest inquiries are handled properly.
  • Address all guests’ requests (verbal, on-line, Medallia,etc.) and handle complaints in a satisfying and timely manner.
  • Provide feedback to guests’ recommendations and share their ideas with staff and management and include in planning and operations
  • Provide personalized service to media and VIP guests, ensuring all pertinent departments in the operation are aware of these individuals and their notes.

People Management and Training

  • Provide supervision, direction, and leadership to the management team/staff to achieve and exceed department goals
  • Delegate tasks equitably among the restaurant management team, while pushing them to grow and learn different things in the operation
  • Develop and share with the team the vision for the venue, customer service goals, and financial objectives
  • Coach, motivate, counsel, and evaluate management staff and encourage their participation in decision-making
  • Aid in staff hiring, training, and development for both managers and line-level positions
  • Identify and develop each Team Members individual strengths to maximize team performance, while correcting any weaknesses to also promote accountability.
  • Create operational manuals and relay proper information to all departments to ensure all employees are on the same page and holding team members accountable for their actions.
  • Provide testing (written, verbal, instructional) to all Team Members to ensure important information is being understood
  • Assess service standards and arrange training sessions and refresher courses for management staff in coordination with the outlet trainer
  • Promote a work environment where employees feel valued, appreciated, involved, equal and safe, and respected.

Company and Department Responsibilities

  • Consistently review, modify, and implement changes to all relevant operational avenues (menus, service, costs) to amplify profitability
  • Continually think of creative ideas to enhance the restaurant’s image, service standards, and revenue streams on a daily basis
  • Interact with other pertinent departments within the hotel to ensure assistance is always provided when needed
  • Attend department and inter-department meetings and share relevant information
  • Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications between all departments.
  • Adhere to the company policies and procedures and comply with the Code of Conduct
  • Follow SNHD health and OHSA safety standards, while striving for constant improvement to avoid health and injury hazards for our guests and employees alike.

Job Requirements

Competencies and Requirements

Experience: Minimum of five years’ experience in a similar supervisory position within a fine dining, high volume restaurant.

Language Abilities: Fluent spoken and written English

Knowledge: Excellent knowledge of steakhouse food, beverages, cost control, and reporting (P&L statements)

Licenses: Able to obtain and maintain any licensing or active work cards pertinent to the job, including but not limited to a valid health card & alcohol awareness card.

Education: high school diploma or above; Bachelor’s degree in hospitality management is preferred

Computer Skills: Proficient in Microsoft Office, Outlook, POS (Micros), purchasing software, warehouse requisition software, time-keeping software, SevenRooms host system (or equivalent host system)

Physical requirements:  Ability to stand long hours at a time

Appearance: Maintain a clean and professional appearance, adhering to the Wynn standards


  • Passion and knowledge for service, food and beverage
  • Must possess outstanding leadership, organizational, interpersonal and administrative skills, as well as excellent attention to detail with a true focus on the entire guest experience
  • Must have experience with VIP guests
  • Self-motivated, organized, confident, friendly and polite
  • Team player who responds quickly to demands and thrives in a high-pressure work environment
  • Able to work all shifts and be flexible regarding work schedules according to business demands
  • Previous experience managing employees using a Collective Bargaining Agreement is preferred

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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