Manager - Catering and Convention Services Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 2/26/2023

Job Snapshot

Job Description

About Encore Boston Harbor  

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Manager - Catering and Convention Services is responsible for generating group catering sales revenue for the Resort and overseeing the successful organization and coordination of group room sales and events.  The Manager provides accurate and timely event information to the various Resort and Food & Beverage departments regarding group program details to provide outstanding guest experience with maximum effectiveness for the Resort.



  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and upheld. Encore Resorts Core Values include:
  • Care about everyone and everything
  • Show never ending attention to detail
  • Take responsibility; don't leave it to others
  • Always strive to be better
  • Complies with all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by attending regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Details and upsells Hotel Sales convention group contracts, produces convention Group Resumes, manages room inventory for group room blocks, meets all contract deadlines to ensure smooth on-site operation of convention program.
  • Constantly maintains five star rating on post-convention surveys and embodies model behavior.
  • Achieves or exceeds monthly catering only sales goals.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
  • Generate Catering Sales by daily prospecting via email, phone, canvassing, and hosted lunch and learns.
  • Develop and grow relationships with key accounts to maximize sales potential.
  • Experience selling to a wide cross section of channels (i.e. corporate, medical, athletics, bridal, education, retail, etc.) with a focus on B2B sales.
  • Utilizes knowledge of local/regional sales opportunities to drive group sales and event catering revenue
  • Well versed in Delphi sales application an all functionalities. Maintain all account information in Delph, creating group profiles, profiles, contracts and client correspondence.
  • Review of hotel facilities and services with client; conduct site inspections
  • Coordination of meeting requirements, create and distribute Meeting Event Orders and group resumes to appropriate departments and staff
  • Possess strong creative and analytical skills to create and assess impact of sales and marketing programs.
  • Provide regular sales updates on production achievement
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

Bachelor’s Degree in a related field or equivalent experience required.

Minimum 3 years of Hotel Sales and Catering experience required, 3 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to decipher reports and maintain reports on request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).


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