Manager Housekeeping in Las Vegas, NV at Wynn Careers

Date Posted: 11/21/2021

Job Snapshot

Job Description

Job Summary:

The Housekeeping Department Manager is responsible for the day to day operations of the assigned area of responsibility within the department to ensure Wynn Las Vegas standards are maintained by the staff.  This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.  

Job Requirements

Job Responsibilities:

  • Ensures the Wynn standards of cleanliness and appearance for all housekeeping areas, which include but not limited to; guest rooms, back of house lockers, and tower public areas.
  • Performs opening and closing shift procedures.
  • Creating and adjusting daily shift schedules for the week.
  • Conducts frequent inspections in all guest rooms, hallways and related back of house space in order to maintain a high level of cleanliness.
  • Determines times for daily, weekly and monthly cleaning tasks, as well as special projects and cleaning requests, to ensure completion.
  • Responsible for managing all levels of staff including, assistant managers, supervisors and line level staff.
  • A key aspect of the job is providing inspiration and celebrating success as a team. 
  • Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
  • Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
  • Must focus on key drivers of employee engagement and guest satisfaction.
  • Responsible for employee coaching, counseling, disciplines and performance reviews.
  • Ensures staff is equipped with all tools to serve the guests’ needs, which include, but is not limited to: making yourself available for staff by consistently walking floors, answering questions, following up with employees to get questions answered, addressing issues and concerns, giving clear expectations and directions for tasks and assignments.
  • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues. 
  • Maintains a strong working relationship with fellow managers other departments to enhance the guest experience.
  • Communicates regularly with the assistant managers and Housekeeping upper leadership on any service barriers or staff performance issues to ensure company and department standards and policies are upheld.
  • Working with the Administration and Training Managers on training initiatives and staff development plans.
  • Works with the Director and Assistant Director to maintain equipment and supply inventory necessary to support the department.
  • Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms.
  • Ensures performance reviews are completed.
  • Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
  • Works with safety as a priority, and follows department and company safety standards.
  • Knows and adheres to Wynn policies and procedures, embraces company culture and takes pride in the resort and amenities.


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