This site uses cookies. To find out more, see our Cookies Policy

Manager Retail Loss Prevention Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 3/4/2019

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019.  Once open, Encore Boston Harbor will employ over 4,000 team members.  We invite you to apply to be a member of the founding Encore Boston Harbor team.

The Encore Boston Harbor Manager of Loss Prevention - Retail The Retail Loss Prevention Manager is responsible for maintaining and controlling an accurate inventory for each store through physical inventories, cycle counts and adjustments. Surveillance, sales data analysis and store audits are conducted to ensure employees are adhering to policies and procedures. Responsibilities include but are not limited to: the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.


  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
  • Responsible for all loss prevention and inventory shortage related operational processes, for maintaining physical security, in liaison with resort security, of all retail division stores and facilities to prevent and deter theft and fraud. 
  • Responsible for developing and maintaining the Retail Profit Protection Standards and advise senior retail management on any necessary changes to these published standards. 
  • Must maintain an open channel of communication with all levels of retail management and all associates and create associate awareness for loss prevention issues related to internal and external theft, operational deficiencies and physical security. 
  • Responsible for developing and implementing shortage reduction programs and generating high quality, actionable reports. 
  • Develops familiarity with all retail systems and paperwork used within the resort retail operations and be able to synthesize information provided by various systems and observation to conduct internal investigations. 
  • Responsible for performing interviews and maintaining chain of evidence to effect prosecution for both internal theft and external shoplifting situations. 
  • Plans and coordinates the periodic taking of physical inventories and directing the physical to book reconciliation of those inventories and investigate and resolve material inventory discrepancies. 
  • Partners with surveillance using video cameras when necessary.
  • Audit stores for compliance with policies and procedures.
  • Monitor daily sales for cash discrepancies and suspicious activity.
  • Responsible for investigating cash variances by register and monitoring credit card charge-back performance to ensure recovery of company assets, as well as other tasks and responsibilities as may be assigned by senior management.
  • Process “Salvage” merchandise
  • Works with safety as a priority and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school degree or equivalent required. Bachelor’s or Associates Degree in Accounting, Finance, Mathematics or Criminal Justice or equivalent experience preferred but not required.

Must have knowledge of accounts payable, accounts receivable, third party credit procedures and cash handling procedures. 

Mid-career retail loss prevention management experience with a solid understanding of financial and operational processes, policies, procedures and internal controls in a resort, department store or specialty retail environment required, 3 years in a leadership role preferred.

Candidate must possess a positive outlook with a focus on solutions and results.

Candidate must possess strong interpersonal and organizational skills, as well as a thorough understanding of investigative and audit processes, retail operations, current technological applications, and be computer proficient with an emphasis on Word and Excel. 

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to decipher various reports and create and maintain reports upon request. 

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.