Marketing Services Coordinator Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 7/28/2022

Job Snapshot

Job Description

The Encore Boston Harbor Coordinator – Marketing Services – promote and maintain relations with Independent Agents and their guests; responsible for communicating with Hotel, Transportation, Food & Beverage and other internal departments ensuring excellent guest and team member experience; maintain all Encore Standards; will be responsible for booking and managing reservations for DOMIA and charter guests, issuing complimentaries according to reinvestment standards, reporting, and completing other guest or marketing services as needed.



  • Follows all Encore Boston Harbor core values and property and department standards.
  • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies, procedures, records and reports.
  • Follows all applicable internal policies, federal and state laws, rules, regulations and controls.
  • Keeps informed of all new developments within the department.
  • Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Fields telephone calls and responds to emails using professional etiquette.
  • Coordinators work directly with management and Independent Agents to assist with bookings for hotel, transportation, dining, and VIP events for guests within the Domestic Independent Agent (DOMIA) and charter programs.
  • Ensures guest information is updated and accurate at all times.
  • Organizes marketing materials in an efficient, cognizant manner paying particular attention to detail.
  • Maintains a high level of accuracy and attention to detail.
  • Ability to work with all levels of the organization.
  • Ability to prioritize and adapt to changing priorities as necessary.
  • Works with safety as a priority and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.
  • Assists Independent Agents with bookings, changes, and inquiries regarding reservations.
  • Evaluates and issues DOMIA and charter guest complimentaries in accordance with Wynn Resorts’ reinvestment standards and policy.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing to work a flexible shift.


Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school degree or equivalent required.  Bachelor’s Degree or equivalent experience preferred. A minimum of 2-3 years progressively responsible administrative experience. Familiarity with marketing services highly desirable. Requires strong computer skills and strong working knowledge of Microsoft Office.

Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail. Proven experience with multitasking and able to effectively balance priority projects with day to day tasks.


Minimum 40 words per minute typing skills required.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to decipher various reports and create and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 


Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
  • Reliable, consistent, and punctual attendance is required.
  • Maintain professional appearance and demeanor.


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