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Red Card Representative in Las Vegas, NV at Wynn Careers

Date Posted: 12/4/2018

Job Snapshot

Job Description

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

Job Responsibilities:

The Red Card desk is responsible for the issuance of Red Cards and the maintenance of the loyalty program. Red Card representatives are able to assist our guests who wish to redeem their player benefits for Wynn restaurant compensations. 

* Responsible for educating and enrolling new members to the Red Card program 
* Responsible for administering complimentary benefits and for providing five star, five diamond service to Wynn Las Vegas guests 
* Margining of assigned zones on the casino floor and the staff in that zone 
* May also be responsible of circulating the casino, enrolling new members into the program 
* Responsible for resolving guest issues and expediting service 
* Additional responsibilities as management deems may be required based on business demands
* Responsible for merging Red Card Accounts.
* Responsible for maintaining data integrity in Patron and Opera Systems.
* Responsible for updating player information in Patron and Opera systems.

Job Requirements

* A minimum of 6 months past customer service or sales experience is preferred, but not required

* Must be self-motivated and possess leadership abilities

* Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

* Must be 21 years of age or older to apply


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