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Reservation Sales Marketing Agent in Las Vegas, NV at Wynn Careers

Date Posted: 4/1/2019

Job Snapshot

Job Description

Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time. Wynn and Encore Las Vegas feature two luxury hotel towers with a total of 4,750 spacious hotel rooms, suites and villas, approximately 192,000 square feet of casino space, 21 dining experiences featuring signature chefs and 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 103,000 square feet of retail space as well as three nightclubs, a beach club and recreation and leisure facilities. In addition to two luxury retail esplanades, a Strip-front expansion, Wynn Plaza, is currently under construction and is scheduled to be completed by the third quarter of 2018.

The Call Center Reservation Sales Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. 

*Answering and efficiently handling or Directing incoming calls
*Maximizing opportunities to confirm room, dinner and show reservations sales
*Inputting room, restaurant and show reservations in the appropriate computer systems
*Providing callers with necessary confirmation
*Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
*Listening and documenting information accurately while on calls
*Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

Job Requirements

*Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
*Willingness to work a flexible schedule that varies according to business needs
*Reading and communicating (writing and speaking) fluently and professionally in English
*Knowledge of languages additional to English is preferred
*Minimum of one year work experience in a high-volume call center
*Proficient in MS Office & able to type at least 30 WPM
*Requires the ability to work efficiently and within a team environment
*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times


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