Resort Pool Greeter in Las Vegas, NV at Wynn Careers

Date Posted: 4/8/2021

Job Snapshot

Job Description

Job Summary:

The Greeter is responsible for assisting guests upon arrival of the Pool while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values.

Job Responsibilities:

  • Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests.
  • Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
  • Must be able to complete a high volume of guest interactions on a daily basis.
  • Knows and adheres to Wynn policies and procedures.
  • Must be able to effectively handle external and internal guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guests’ issues in a timely manner and within limits of authority.
  • Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
  • Knowledge of Seven Rooms system.
  • Guest bag search upon entering of Pool deck.
  • Assists in any pool tasks stated by management.
  • Takes ownership for the upkeep, maintenance, and cleanliness of their area.
  • Works with safety as a priority, and follows department and company safety standards.
  • Responsible for providing support to Pool Management and staff.

Job Requirements

Job Requirements:

  • High school diploma or equivalent.
  • Minimum (2) years customer service.
  • Must be at least (18) years of age.
  • Must possess excellent English communication skills.
  • American Red Cross CPR certification.
  • Must have strong customer service skills. Ability to deal with issues involving guests.
  • Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.
  • Must be able to work effectively in stressful, high-pressure situations and in an outdoor environment.

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