Security Ambassador Encore Boston Harbor_Temporary in Everett, MA at Wynn Careers

Date Posted: 9/8/2020

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Security Ambassador will report to the Security Department. In partnership with a Security Officer, the Security Ambassador will be responsible for maintaining the safety and compliance of all Encore Boston Harbor guests and team members. This includes, but is not limited to: distribution of Personal Protection Equipment (PPE) to guests, monitoring thermal cameras, access control, enforcement of social distancing guidelines as required by the state, and maintaining all Encore Standards while ensuring excellent guest and team member experience. 

 

JOB RESPONSIBILITIES:  

  • Conducts access control and enforces social distancing guidelines as required by the state.
  • Monitors thermal imaging cameras and contact security should a guest display a temperature of 100.4 degrees or over.
  • Distributes Personal Protection Equipment (PPE) to guests.
  • Observes guests and team members to ensure their safety and protection; identifies potential safety hazards and reports hazards to the appropriate individual, for proper resolution.
  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
  • Delivers and maintains a Forbes standard level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
  • Interacts with guests and team members in a positive, professional manner.
  • Must maintain confidentiality of guest information and pertinent hotel and gaming data.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

 

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  

Education and/or Experience: 

High school or equivalent degree required.

Previous Guest Relations Experience preferred.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to understand detailed instructions and correspondence.  

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least ten (10) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

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