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Security Command Center (SCC) Lead Operator Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 1/12/2019

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Encore Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Encore Boston Harbor team.


The Encore Boston Harbor Security Command Center Lead Operator will be responsible for supervising SCC Operator activity in a 24/7 operations center. This includes the monitoring of all non-gaming cameras and activities, maintaining security protection, assisting guests/customers and Team Members as needed and maintaining order in the interior and exterior sections of the property. Supervises all emergency and non-emergency requests and dispatches as appropriate. Acts as a clearinghouse for all non-gaming security issues.



  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Must possess a high level of proficiency with CCTV systems and alarms.
  • Receive calls for security services and dispatch officers throughout the property, as needed.
  • Monitor fire and door alarms and take necessary action, as needed.
  • Due to the unpredictable nature of the hospitality/entertainment industry, this position may require working varying schedules to reflect the needs of the company.
  • Assist Security and Corporate Investigations by providing video documentation of incidents as requested.
  • Observes and identifies guests or employee’s suspected of security or criminal violations and providing documentation to investigators.
  • Must be able to perform all duties as an SCC Operator and continue to learn the full duties of the SCC manager.
  • Must be able to maintain a direct line of communication between SCC staff members and management.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
  • Contributes to company-wide communication and best practices.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Maintains strict confidentiality of all property related issues.
  • Writes proper reports as needed.
  • Responds to surveillance supervision and investigation requests.
  • Responds to requests of all other departments when necessary.
  • Attends all training classes and seminars as directed.
  • Works with safety as a priority and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain a license issued by the Massachusetts Gaming Commission

Must be able to acquire and maintain any licensing or active work cards required for this position. Must have or be willing to acquire CPR/AED/First Aid certification


Education and/or Experience:

High school or equivalent degree required.

Requires general computer skills and basic knowledge of Microsoft Office: Word and Excel.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

  • Experienced in working in a supervisory role in a law enforcement, fire services or other emergency command/dispatch center.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.


Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations.


Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, and sit for extended periods, and use hands to utilize objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds.


Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.


In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.


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