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Shoe Shine Attendant Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 5/28/2019

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.  

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019.  Once open, Encore Boston Harbor will employ over 4,000 team members.  We invite you to apply to be a member of the founding Encore Boston Harbor team. 

Job Summary:

The Shoe Shine Attendant is responsible for creating a memorable and rewarding experience for the hotel’s guests. This includes providing professional and courteous service to each and every guest, exceeding guest expectations through positive interactive skills, performing shoe shining tasks as well as providing consultation and advice on shoe care and self-care of shoes.  


Job Responsibilities: 

Cleans and polishes footwear for guests, including, but not limited to: removing surface dirt, removing grime and old polish or wax, applying new polish, buffing footwear, other duties and responsibilities as assigned.

Provide consultation and advice on shoe care.

Maintain accurate records of shoe shine transactions.  

Responsible for monitoring and maintaining supply levels.  

Immediately reports calls for cleaning requests, such as spills and bio hazards in the shoe shine area.

  • Responsible for maintaining the Encore standards of service to guests and coworkers at all times. 
  • Communicates clearly and professionally with co-workers and guests at all times.
  • Ensures the Encore standards of cleanliness and appearance for shoe shine areas, which include, but is not limited to; maintaining the cleanliness and order of the shoe shine stand. 

Works with safety as a priority, and follows company safety standards.

Knows and adheres to Encore policies and procedures, embrace company culture and take pride in the resort and amenities.

Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.  

Attends required training classes and incorporates new knowledge into daily work practices.

  • Looks for opportunities to assist peers, guests, other departments or leaders at all times.

Awareness of guest experience at all times, smiles and makes eye contact.


Job Requirements

  • Minimum 1 year customer service experience, preferably in the hospitality industry.  
  • Candidate must be able to stand and bend for entire shift
  • Must have working knowledge of shoe care products and application techniques both on men and women’s shoes
  • Must possess a positive, “whatever it takes” attitude. 

Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.

  • Must be able to effectively communicate in English with guests. Additional foreign language a plus.
  • Candidate must be well groomed and professional.

Willing to work nights, weekends and holidays 

Willingness to maintain the highest level of confidentiality regarding guests and staff.

Must be 18 years of age or older.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.


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