Supervisor - Ticket Office & Showroom in Las Vegas, NV at Wynn Careers

Date Posted: 8/3/2022

Job Snapshot

Job Description

Reporting to the Ticket Office and Showroom Assistant Manager, the Ticket Office and Showroom Supervisor will be required to:

  • Assist with managing the Ticketing Office operations for the resort.
    • Serve as expert in troubleshooting all ticketing software and hardware issues.
    • Ensure that daily sales and front of house reports are created and distributed as required.
    • Process executive, promoter, marketing and artist ticket orders as requested by the various entities.
    • Provide all reports necessary to settle shows nightly and at the end of a run.
  • Assist with overseeing the day-to-day operations of the Ticket Office.
  • Assist with managing the Ticket Office staff. Assist with training new employees. 
  • Assist when needed, with overseeing the department schedules and payroll for Ticket Office Staff.
  • Provide excellent customer service to guests, internal and external partners.
  • Assist when needed with handling guest issues.
  • Develop and maintain a safe working environment and safety procedures for staff.
  • Maintain and enforce all company policies and procedures.
  • Create a positive atmosphere for all staff.
  • Perform all other duties as assigned.

Job Requirements

Job Experience / Education:

  • Must have a high school diploma or equivalent.
  • A minimum of two (2) years’ experience, preferably in a Las Vegas Ticket Office or Call Center

Knowledge, Skills and Abilities:

  • Must have knowledge of a variety of ticketing systems with Archtics, Ticketmaster Host, and TM1 preferred.
  • Must be able to supervise staff and perform under pressure.
  • Must possess outstanding organizational skills, as well as excellent attention to detail.
  • Must be able to manage, prioritize and complete multiple tasks in a timely manner.
  • Must possess excellent problem-solving skills, strong organization skills and strong interpersonal skills.
  • Must possess excellent written and verbal communication skills.
  • Must have excellent phone etiquette.
  • Must have strong computer skills and proficiency in Microsoft Office 365
  • Must be able to work a flexible schedule (evenings, weekends, holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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