Tower Suites Coordinator - Casino Services in Las Vegas, NV at Wynn Careers

Date Posted: 3/13/2023

Job Snapshot

Job Description

The Front Desk Status is responsible for managing guest reservations to ensure special guestroom requests are met while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.

Job Responsibilities:

  • Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests.
  • Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
  • Ensures all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
  • Knows and adheres to Wynn policies and procedures.
  • Works closely with multiple departments to ensure the satisfaction of guests; including but not limited to: pre-blocking guests based on special requests or VIP status, monitoring wait times and corresponding with guests when room are ready for arrival, coordinating room moves, and completing express checkouts.
  • Responsible for working with Engineering and Housekeeping to manage out of service and out of order room inventory.
  • Responsible for generating and analyzing reports.
  • Ability to complete Casino revisions on guest accounts.
  • Monitor room type and rollaway bed inventories, proactively advising management of any potential issues.
  • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues in a timely manner and within limits of authority.
  • Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities.
  • Extensive knowledge of Property Management System.
  • Must possess proper phone etiquette skills.
  • Handles all financial transactions carefully for guests.
  • Maintains a working knowledge of current promotions and rate codes.
  • Accurately completes checklists and reports associated with specific shifts.
  • Responsible for thorough and timely completion of special projects/assignments.
  • Assists in any Front Office role or department needed based on business demands.
  • Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork.
  • Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties.
  • Works with safety as a priority, and follows department and company safety standards.
  • Attends required training classes, meetings and company functions.
  • Responsible for providing support to the Front Office Management Team.

Job Requirements

  • Must be at least (18) years of age.
  • Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
  • Must possess excellent English communication skills, both verbal and written.
  • Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
  • Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.
  • Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands.
  • Must be able to work effectively in stressful, high-pressure situations.
  • Must be well groomed and possess a professional attitude.
  • Must have an open mind and willingness to learn new processes and concepts.
  • Must maintain the highest levels of confidentiality regarding guests and staff.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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