Valet & Self Park Assistant Manager in Las Vegas, NV at Wynn Careers

Date Posted: 10/7/2019

Job Snapshot

Job Description

The Assistant Parking Manager of Front Services is responsible for assisting and overseeing the   operations of the Valet Parking and Self-Parking Services for Wynn Las Vegas and Encore. The Assistant Parking Manager should be knowledgeable of all job responsibilities of each position within the department. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction. 

Specific tasks include but are not limited to: assisting in the recruiting, hiring and training of team members, developing training programs and new procedures, monitoring budgets, controlling costs, and reporting on revenues for the Pay to Park program.

*Responsible for managing all levels of staff including Valet Attendants, Valet Booth Cashier Attendants and Traffic Attendants.
*Responsible for assisting with overseeing the day-to-day operations of the revenue management for valet and self-parking garages.
*Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
*Assist the Valet Manager with providing clear direction, establishing goals with appropriate time frames, assisting with managing overall guest satisfaction and monitor progress to achieve desired results.
*Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
*Assist with updating departmental policies and procedures to ensure they are written to compliment the company standards, but also allowing the department to run efficiently.
*Responsible for assisting in hiring practices within the department.
*Responsible for assisting with the training, conducting employee performance evaluations, and overall development of all staff. This includes conducting regular one-on-ones and meetings with each team to gauge staff satisfaction, address any questions or concerns, as well as communicate and implement new processes.
*Assist with the responsibility of employee payroll, vacation and other benefits tracking.
*Attends required training classes and incorporates new knowledge gained into daily work practices.
*Knows and adheres to Wynn policies and procedures, embraces company culture and takes pride in the resort and amenities.
*Solution-oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Overall responsibility for all inventory, equipment, administrative supplies and any necessary items within each department.
*Responsible for providing support to the Valet Manager, Director/Assistant Director of Front Services as well as Property Executives.
*Performs all other job related duties as assigned.

Job Requirements

*Preferred a minimum of 2 years leadership experience in the hospitality industry. Front services and/or hotel experience within a Casino Resort is preferred.
*Must possess excellent communication skills, both verbal and written.
*Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
*Must have problem negotiation, problem solving & decision making skills.
*Must possess outstanding organizational, interpersonal and administrative skills, as well as excellent attention to detail.
*Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
*Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
*Should have knowledge of revenue management and scheduling.
*Requires a willingness to work beyond the average work day and be flexible to adjust work hours and schedule based on operational demands.
*Must be able to build and maintain strong, positive working relationships at all times with staff, outside departments/vendors, property executives, and guests.
*Candidate must be able to work efficiently within a team environment.
*Must be able to work effectively in stressful, high-pressure situations.
*Must possess a positive, “whatever it takes” attitude.
*Candidate must be well groomed and professional.
*Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guest service.
*Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
*Candidate must maintain the highest levels of confidentiality regarding guests and staff.
*Should set the standard for professional demeanor and conduct oneself with integrity and accountability at all times.
*Requires proficiency in Microsoft Office specifically Outlook, Word & Excel.
*Prior knowledge of the following systems is preferred: HotSOS, MMS Agilysys, AVPM (computerized valet and automated valet system), a Self-Parking Garage pay control system and Opera.
*Must be able to satisfactorily communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College degree preferred.
*Must be 21 years of age or older.
*Must have a valid Nevada driver’s license.

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