Wynn Sports Interactive Customer Support Supervisor in Jersey City, NJ at Wynn Careers

Date Posted: 3/13/2020

Job Snapshot

Job Description

Representing WSI in all customer contacts, giving the best service via email, phone, social media and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying their sport betting and casino experience.

Essential Job Functions

  • Develop positive relationships with our support team, providing training and daily support.
  • Monitor potential issues and improve the user experience.
  • Provide surveys to wider management on a weekly basis.
  • Identify and report on improvement areas for Customer Experience within the business.
  • Develop plans to exceed service level expectations.
  • Monitor the quality of your team’s activity across all platforms: live chat, phone, and email.
  • Managing the all CS team activities and planning. 

Job Requirements

Specific responsibilities include:

  • At least 3 years of experience within online gambling as a Customer Service Supervisions.
  • Experience in developing reporting, procedures, and processes for a customer support team.
  • Familiarity with Jira, Confluence, Slack and MS Office Suite is an asset.
  • Experience of working in a customer support environment in US is an asset.

Skills / Attributes

  • A driven, passionate individual who thrives on challenges in the workplace.
  • Excellent spoken and written English.
  • Ability to work independently and take initiative.
  • Excellent communications and interpersonal skills.
  • Open minded to new technologies and innovative solutions.
  • Ability to multi-task, prioritize and manage time efficiently.
  • A leader and a team player.
  • Flexible and willing to work daily/evening shifts.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws


  1. Administrative Jobs
  2. Bookkeeper Jobs