Director IT Infrastructure & Operations Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 10/22/2018

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019.  Once open, Encore Boston Harbor will employ over 4,000 team members.  We invite you to apply to be a member of the founding Encore Boston Harbor team.

The Encore Boston Harbor Infrastructure Director – IT will oversee the Infrastructure aspects of the IT Department. The position is responsible for possessing a detailed understanding of operations, architectural design, infrastructure and telecommunications, communicating the benefits of digitization of business to our function leaders.  Work closely with the IT Executive Group comprised of WLV, WBH and Macau on major elements of technology Standards.  Work closely with Compliance and IT Security (Cyber) groups in WLV. This includes, but is not limited to; implementing the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.


  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • care about everyone and everything
  • show never ending attention to detail
  • take responsibility; don't leave it to others
  • always strive to be better
  • Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Oversees the performance of team members under his/her area of responsibility.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
  • Plans, directs and coordinates activities of departmental technology projects to ensure that goals or objectives of projects are accomplished within prescribed time frames and funding parameters.
  • Has overall responsibility for planning, directing and coordinating activities pertaining to technology projects for a given business unit.
  • Responsible to provide timelines and other project documents in a professional manner
  • Works closely with the assigned user community (and through business technologists) to determine how technology might assist in addressing its needs, and then translates these needs into system requirements and design specifications.
  • Understands how to leverage solutions for competitive advantage.
  • Manages a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs, partly by capitalizing on emerging technologies and partly by adapting technologies to the needs of the customer.
  • Creates strategy for products within the assigned vertical and translate that strategy into a product roadmap. The roadmap identifies the major areas, which are then detailed out as specific actionable requirements, making sure that the right features are built in the right order and at the right time.
  • Ensures proper communication with the business ensuring that internal customers participate, drive many elements of this strategy and mediate competing needs among stakeholders. Work with the Senior Manager of the Business Intelligence Group (BIG) to find solutions to conflicting ideas and priorities while making progress on strategy and while keeping everyone satisfied.
  • Works with the BIG Team and the DBA team to identify product improvement opportunities (based on problem management analysis). These will be prioritized with the business in conjunction with enhancements etc.
  • Works with product vendors to ensure visibility of problems identified above and/or enhancement opportunities.
  • Identifies new product development opportunities where solutions do not exist in the market.
  • Works with business partners to review and screen products and vendors as needed.
  • Provides subject matter/domain expertise within the assigned vertical.
  • Understands all aspects of the network for voice and data and ensure safe levels of capacity are in place to prevent and detect all unwanted results.
  • People Management and Training.
  • Provides leadership and assistance to departmental staff.
  • Enhances and maintain IT Division standards and encourage refresher training to maintain Team Members’ competency levels.
  • Demonstrates and maintain effective communication with all Team Members
  • Promotes a work environment where employees feel valued, appreciated and involved Company and Department Responsibilities.
  • Maintains strict confidentiality at all times on all matters.
  • Interacts with department and Company Team Members, management, and contractors professionally and positively.
  • Encourages good relationships, promote team spirit, and ensure effective two-way and multi-cultural communications.
  • Adheres to Company policies and procedures and comply with the Code of Conduct.
  • Remains well-mannered and well-groomed as per department and Company standards at all times.
  • Follows health and safety standards and strive for constant improvement to avoid health and injury hazards.
  • Cleans and tidy the office and participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
  • Duties and Responsibilities are may be changed at the discretion of IT Executive Management.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Strong consideration given for individuals who possess experience in large property pre-opening projects and IT operation experience in both gaming and hospitality.

Education and/or Experience: 

Bachelor’s Degree or above in a related field or equivalent experience required.

5 to 10 years of Engineering, Technical Experience, or equivalent is required.

2 to 3 years of demonstrated management/supervisory experience in systems development, during which more than one of the following occurred.

Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

5 to 10 years with Networks (Voice and/or Data).

Product Development and Engineering Experience or knowledge is preferred.

Research, trend analysis, and building relationships and alliances is preferred.

Strong product, financial, & technical knowledge to perform market and ROI analysis.

Gaming Industry or Casino Operator Experience or hospitality is preferred.

Network or Systems Experience is preferred.

Technical management experience in a dynamic high-technology environment is a key success factor.

Working knowledge of all state, federal, and gaming laws and regulations.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.


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