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Esthetician - Spa Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 11/29/2018

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019.  Once open, Encore Boston Harbor will employ over 5,000 team members.  We invite you to apply to be a member of the founding Encore Boston Harbor team.

The Esthetician – Spa will be responsible for providing esthetician services to guests. This includes, but is not limited to: adhering to all processes, all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

  • Adheres to all Encore Boston Harbor core values and property and department standards.
  • Actively contributes to the departmental performance
  • Delivers and maintains a maximum level of service and satisfaction.
  • Keeps informed of all new developments within the department.
  • Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.
  • Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
  • Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
  • Assists guest recovery situations to ensure guest service and communicates with leadership team as needed.
  • Maintains spa treatment rooms in a neat and professional manner including but not limited to: stocking of linen, cleaning, instrumental sterilization and replaces all table linens after each service.
  • Keeps all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines.
  • Performs all regular and seasonal services offered on the menu as trained by the department including waxing services such as bikini and Brazilian.
  • Consistently follows all treatment protocols and modifies treatments within our guidelines based on guests’ individual needs.
  • Retains a comprehensive knowledge of all current services, product benefits, key ingredients and proper application.
  • Speaks to and actively suggests other services and/or retail products to enhance the guest experience and increase sales while following Encore Standards.
  • Attends required training classes and incorporates new knowledge gained into daily work practices.
  • Actively assists in menu development, product line selection and participates in product demos.
  • Reports and maintains inventory of spa linen and products monthly.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Cosmetology license from State Board of Cosmetology.

Education and/or Experience: 

High school or equivalent degree preferred. 

A minimum of 2 years esthetic and customer service experience in a demanding high volume luxury spa or resort environment preferred.

Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills:

Conversational English required, second language a plus. Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

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