Fitness Professional Supervisor in Las Vegas, NV at Wynn Careers

Date Posted: 10/1/2019

Job Snapshot

Job Description

The Fitness Professional Supervisor is responsible for assisting with the day to day operations of the department to ensure Wynn Las Vegas standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction and serves as a Spa Supervisor on duty during designated shifts.

*Responsible for maintaining the Wynn and Forbes standards of service to guests and coworkers at all times.
*Knows and adheres to Wynn and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Maintains a positive, enthusiastic attitude while embracing the Wynn Resorts core values and promises, along with the Spa values and culture.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.
*Must lead by example for line level employees by demonstrating exceptional guest and employee interactions along with following all company and department guidelines.
*Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
*Responsible for leading, managing and developing the fitness team and line level staff. Serves as the Spa • Supervisor on duty and assists with all daily guest and employee requests/challenges while effectively communicating with the leadership team. Implements a calm environment when under pressure.
*Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for tracking and logging all guest challenges as outlined in company department policy.
*Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
*Assists guests with fitness check-in and provides a brief orientation to the facility.
*Helps ensure fitness facility is only accessed by resort guests by verifying guest access or those paying the spa admission fees and post charges accordingly.
*Responsible for providing support to the Spa Director, Assistant Director and Manager.
*Required to participate in Hotel Operations Leadership training.
*Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Attends required meetings and/or training classes and incorporates new knowledge gained into daily work practices.
*Responsible for conducting performance reviews, trainings and meetings with the staff to ensure proper communication, engagement and overall development of the staff.
*Responsible for managing labor, employee payroll, vacation and other benefits tracking, as well as maintenance of applicable licenses and work cards.
*Assists management with hiring practices for the department. Must have the ability to interview and identify excellent staff to create an exceptional service culture.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Responsible for management of fitness facility which includes replenishing guest amenities such as: restocking water, towels, headsets, magazines as well as ensuring upkeep of fitness equipment.
*Responsible for administrative duties including but not limited to: scheduling staff, updating fitness class schedule, inputting & tracking of HotSOS facility issues, and logging & tracking of equipment maintenance.
*Responsible for all inventory, equipment, administrative supplies and any necessary items within the Spa areas.
*Ensures staff is equipped with all tools to serve the guests’ needs.
*Readily available to schedule and train personal training and group classes.
*Is knowledgeable on industry trends, classes offered and has the ability to self-market personal trainings to maintain sales while following Forbes standards.
*Is punctual in retrieving and ending services and classes on time.
*To be vigilant with exercise techniques, ensuring safe usage of all equipment and fitness area while offering assistance as needed.
*Responsible for actively educating, training and incentivizing the staff on fitness services offered and assist with department service revenue growth.
*Must maintain a complete knowledge of the fitness industry through continuing education and training.

Job Requirements

*Must be 18 years of age or older.

*Valid Personal Training certification.
*Valid CPR certification.
*Valid Nevada State Food Handler’s card.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Minimum of 2 years of experience in a demanding, high volume spa/ fitness center.
*Minimum 1 year leadership experience preferred.
*Proven experience in managing multiple priorities simultaneously and meeting deadlines.
*Possess excellent communication skills, both verbal and written.
*Proficiency in Microsoft Office specifically: Outlook, Word & Excel.
*Prior knowledge of the following systems is preferred but not required: SpaSoft, HotSOS, Market Metrix, MMS Agilysys and Opera.
*Strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Candidate must be able to work efficiently within a team environment.
*Ability to stand for long periods of time, lift trays and pick up soiled linen.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
*Candidate must be well groomed and professional.
*Must be available to work all shifts and days including opening and closing shifts.


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