Guest Attendant - Salon Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 7/10/2019

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Attendant – Salon will be responsible for providing professional and courteous service to each guest. They will be responsible for exceeding guest expectations through positive interactive skills. Deliver outstanding customer service while providing high quality shampoos and conditioning treatments. Assist guests and team members as needed to keep the salon flowing smoothly, accurately and thoroughly.

 

JOB RESPONSIBILITIES:  

  • Responsible for maintaining the Encore Boston Harbor standards of service as well as Forbes 5 Star Standards of service to guests and coworkers at all times.
  • Provides excellent hair care services for guests by exceeding both customer service & technical skill expectations.
  • Responsible for assisting all Hair Stylists in providing excellent hair care by greeting guest, shampooing, offering beverages and assisting in the cleanup of hair services and on occasion finishing a hair service or applying treatments when necessary. 
  • Communicates all treatments and services for the Salon to the guest and ensuring acknowledgements needed.
  • Ensures the Encore Boston Harbor standards of cleanliness and appearance for all areas, as well as, maintaining a safe and pristine work environment that follows The State Board of Cosmetology standards.
  • Responsible for cleanup and maintenance of Salon including, but not limited to workstations, color bar, break room, etc.
  • Responsible for restocking all necessary supplies including but not limited to hair products, towels, capes, robes, beverages, etc.
  • Knows and adheres to Encore Boston Harbor policies and procedures, embrace company culture and take pride in the resort and amenities.
  • Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
  • Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.
  • Offers an escort to and from the salon and spa when necessary.
  • Attends required training classes and incorporates knowledge gained into daily work practices.
  • Look for opportunities to assist peers, guests, other departments or leaders at all times.
  • Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.

Job Requirements

JOB REQUIREMENTS: 

  • Experience working in a demanding high-volume Salon with an emphasis on Hair Styling is preferred.
  • Ability to stand for long periods of time.
  • Good dexterity in fingers, wrists and hands.
  • In-depth knowledge of the latest hair industry techniques.
  • Ability to perform services in salon, guest rooms or other venues on property when requested by management. 
  • Must possess outstanding organizational, interpersonal skills, as well as excellent attention to detail.
  • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
  • Must be able to communicate fluently in English, both verbal and written.  Additional foreign language a plus.
  • Must possess problem solving and decision-making skills in a fast-paced environment.
  • Weekend availability.  Schedule for this position is not set.  Must be available to work all shifts and be able to flex schedule based on business demands.
  • Must be able to work efficiently within a team environment.
  • Must possess a positive, “whatever it takes” attitude.
  • Candidate must be well groomed and professional.
  • Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests, coworkers and techniques.
  • Candidate must maintain the highest levels of confidentiality regarding guests and staff. 

 

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification. 

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum of 1 year experience in a demanding high volume luxury Salon/Salon environment or luxury hotel/resort front desk experience preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

 

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.