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Guest Attendant - Spa Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 1/3/2019

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019.  Once open, Encore Boston Harbor will employ over 5,000 team members.  We invite you to apply to be a member of the founding Encore Boston Harbor team.

The Encore Boston Harbor Guest Attendant – Spa will be responsible for providing professional and courteous service to each and every spa guest and exceeding guest expectations through positive interactive skills. This includes, but is not limited to: adhering to processes, and all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

  • Adheres to all Encore Boston Harbor core values, property standards, and department standards.
  • Actively contributes to the departmental performance.  
  • Delivers and maintains a maximum level of service and satisfaction.
  • Keeps informed of all new developments within the department.
  • Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
  • Reports accidents, injuries and lost and found items immediately in compliance with company and department policies.
  • Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.
  • Accurately assists guests with check-in for spa reservations and spa access. Tours the guests through the facility and informs them of available amenities.
  • Maintains awareness of guests and services to assist in proper provider/guest introductions.
  • Provides guest vouchers to spa technician team promptly to ensure guest is retrieved for service on time.
  • Helps ensure Spa facility is only accessed by spa guests by verifying guest access.
  • Looks for opportunities to assist peers, guests, other departments or leaders at all times.
  • Maintains an alert and welcoming posture while acknowledging guests with enthusiasm and professionalism while providing the highest level of guest service.
  • Replenishing guest amenities in spa lockers including: robes, hangers, plastic bags, sandals, etc.
  • Consistently circulates spa area to ensure the cleanliness of the spa in its entirety while replenishing and restocking amenities per department guidelines. This includes vanity and shower amenities along with collecting soiled linens promptly to maintain spa facility.
  • Maintains spa linen and product inventories monthly.
  • Prepares spa food and beverages in compliance with all property food handlers’ requirements.
  • Assists the fitness area by ensuring equipment is maintained and available for guests.
  • Effectively communicates with peers and leadership team and ensures all pertinent information is shared.
  • Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification. 

Education and/or Experience: 

High school or equivalent degree preferred.

1 year spa, fitness or related experience required.

Must possess outstanding organizational and interpersonal, as well as excellent attention to detail.

Language Skills:

Conversational English required, second language a plus. Ability to respond to common inquiries from other employees or guests.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

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