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Guest Relations Coordinator in Las Vegas, NV at Wynn Careers

Date Posted: 6/12/2019

Job Snapshot

Job Description

The Guest Relations Coordinator is responsible for providing professional and courteous service to each and every guest. This position is responsible for communicating to guests through multiple methods of correspondence to ensure guest satisfaction. 

• Responsible for the maintenance of daily letter tracking, drafting response letters, responding to post-stay guest surveys and creating reservations. 
• Understand and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
• Responsible for providing Support and feedback to the Assistant Manager and Assistant Director. 
• Ensures work is completed in a timely manner; is able to meet deadlines and established goals. 
• Responsible for the collection, Coordination and resolution of all guest correspondence.
• Responsible for the input and monitoring of all reported guest incidents through the property’s CRM Systems: Libra, HotSOS and Market Metrix.
• Responsible for participating in weekly meetings with the department. 
• Maintaining the Wynn standards of service to guests and coworkers at all times.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues. 
• Knowledgeable with the Forbes Standards as well as Wynn Service Standards. Assist in compiling data to be distributed monthly to the department heads.

Job Requirements

• Required to have a minimum of two years’ experience in the hospitality industry.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
• Candidate must maintain the highest levels of confidentiality regarding guests and staff.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Should have consulting skills.
• Must possess excellent communication skills, both verbal and written.
• Must have problem solving & decision making skills.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Prior knowledge of the following systems is preferred: Libra, HotSOS, Market Metrix and Opera.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and Supervision.
• Candidate must be able to work efficiently within a team environment.
• Must be able to work effectively in stressful, high-pressure situations.
• Must possess a positive, “whatever it takes” attitude.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Ability to compute basic mathematical calculations. Ability to decipher various Reports and create Reports upon request.
• Candidate must be well groomed and professional.
• Must be able to communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 18 years of age or older.

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