PC Technician Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 11/19/2020

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Responsibilities :

• Maintain Comprehensive Help Desk Incidents Log for Analysis, Trending, Tracking and Performance
• Diagnose and resolve PC, Mac, and Telecom related issues.
• Assist with network and engineering teams when required.
• Function as an escalation point for lower level technicians.
• Mentor and lead other team members.
• Analyze and prioritize incoming issues.
• Provide instruction for procedural and technical issues.
• Work with other departments to come up with solutions to situations.
• Schedule, setup, and organize the IT portion of special events.
• Schedule and organize the IT portion of department moves.
• Maintain and evaluate IT inventory.
• Support and assist Executive staff to issues.

Job Requirements

• Strong analytical and problem solving skills.
• Initiative to see issues through to resolution.
• Strong and professional customer service skills.
• Experience with installing and troubleshooting client PC devices.
• Experience with installing and troubleshooting Hotel and Casino applications.
• Experience with all variety of mobile devices.
• Strong written and verbal communication skills.
• 21 years of age or above
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree in Computer Science or a related field or equivalent experience preferred.

Requires a minimum of 2 years general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.