Runner Butler in Las Vegas, NV at Wynn Careers

Date Posted: 9/1/2018

Job Snapshot

Job Description

Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time. Wynn and Encore Las Vegas feature two luxury hotel towers with a total of 4,750 spacious hotel rooms, suites and villas, approximately 192,000 square feet of casino space, 21 dining experiences featuring signature chefs and 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 103,000 square feet of retail space as well as three nightclubs, a beach club and recreation and leisure facilities. In addition to two luxury retail esplanades, a Strip-front expansion, Wynn Plaza, is currently under construction and is scheduled to be completed by the third quarter of 2018.

The Villa Services Runner assists the Butler team in providing exceptional personalized service to all Wynn guests. The Runner provides assistance to the Butlers in anticipating the guest’s needs regarding butler services such as food delivery, maintaining villa services equipment, and ensuring proper inventory of necessary supplies. The Runner is supportive and proactive in offering team support as well as exceeding guest expectations. 

*Assists the Butler team in all aspects of food service, including but not limited to: picking up food orders from both front and back-of-house, completing timed orders, doing dish pick-ups and restocks in Villas/Suites, as well as servicing food and drink orders in Baccarat.
*Maintains equipment par levels in all Butler-serviced areas of operation.
*Assists Butlers and guests with all valet services by logging laundry and dry cleaning; dropping off and picking up laundered items; pressing and steaming; and shoe polishing.
*Delivery of show tickets, shipping or shopping items, confirmation letters, etc. both to guest rooms and/host office.
*Responsible for organizing, restocking, and maintaining health code standards in all Villa services pantries and Butler serviced areas, as well as ensures proper washing, cleaning and polishing of all Villa Services equipment.
*Communicates daily requisitions and supply orders as needed. 
*Supports the team by reporting any guest issues or requests to the appropriate team member or supporting department and ensures this is communicated in the shift pass-down.
*Maintains the Wynn standards of service to guests and co-workers; looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.
*Understands safety is a priority and always follows department and company safety and health code standards.
*Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities.
*Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. 
*Attends required training classes and incorporates new standards, service knowledge, and safety into daily work practices.
*Performs all other job related duties as assigned.

Job Requirements

*Previous experience in the Food & Beverage industry as a Server, Food Runner, or Busser is preferred, but not required.
*Candidate must be able to work efficiently within a team environment. Must be a respectful and courteous team player.
*Must possess a positive, “whatever it takes” attitude.
*Must be able to work effectively in stressful, high-pressure situations and display a high sense of urgency and integrity when handling requests.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
*Must possess excellent communication skills. Effective listening skills with strong decision-making abilities necessary.
*Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be able to manage multiple tasks and be detailed-oriented while maintaining service integrity.
*Must be well organized and efficient while anticipating operational needs and maintaining a neat and orderly work environment.
*Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Must be well groomed and professional.
*Attends required meetings and training classes and incorporates new knowledge gained into daily work practices.
*Must be at least 21 years of age or older and must be able to perform all essential functions of the position.
*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

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