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Technician NOC in Las Vegas, NV at Wynn Careers

Date Posted: 5/8/2019

Job Snapshot

Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

• Serve as a 1st level escalation for production environment system issues.
• Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
• Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
• Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
• Monitors and maintains all data backups (including tape management).
• Manage the inventory of all system hardware and software assets.
• User account creation and management.
• Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
• Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc) and system resource/data gathering (e.g. retrieve log files, system inventory).
• Assist in implementation of approved production changes (PCRs).
• Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.
• Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.
• Prepare documentation on systems or procedures as required.
• Follow and adhere to internal IT Policy and Procedures as appropriate.
• Perform other management assigned tasks as required.

Job Requirements

Job Requirements:

* 1-2 years experience administering Windows 2003/2008 Server platforms with an emphasis on Active Directory.

*Experience in messaging systems (Exchange 2003/2010 and Blackberry/Windows Mobile), trouble ticket system (Altiris, Remedy), and software deployment solutions.

*Experience with enterprise monitoring tools.(eg. Altiris, SMS, and Microsoft Operations Manager or Microsoft System Center) is desirable.

*Solid knowledge of LAN/WAN fundamentals including experience with routers & switches, Internet firewalls, and wireless technology. Experience with Juniper and Extreme Networks products (switches and firewalls) are highly desirable.

*Basic knowledge of network services setup and administration (DNS, DHCP, VPN appliances, RSA, Radius, Web Proxy, Certificate Authority, secure shell, secure FTP).

*Experience supporting telephone systems, specifically Avaya is desirable.

*VMWare administration experience is highly desirable.

*Experience supporting systems used by the hotel/casino resort – including IGT/Acres, Micros POS, Micros Opera, NSB, Peoplesoft is desirable.

*Excellent customer service skills, a strong work ethic, and is a team player with the ability to work well independently.

*Above average organization skills, excellent communication skills, and can demonstrate problem solving skills. Considered an out of the box thinker and displays a willingness to learn.

*Requires 2-3 years practical or hands-on experience in a technical support, systems administrator or similar role, Experience in gaming, hospitality and retail systems is desirable.

*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

*Must be 21 years of age or older.