Training Facilitator- Learning & Development Encore Boston Harbor in Everett, MA at Wynn Careers

Date Posted: 2/16/2021

Job Snapshot

Job Description

ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Learning and Development Facilitator is responsible for designing, developing, and delivering instructor-led training and online training in support of the organization’s goals. Responsibilities include but are not limited to: instructional design, new-hire orientation, delivery of a broad range of learning programs (including leadership development), training venue management and assisting with the daily maintenance and administration of the company’s Learning Management System.

Job Responsibilities:

  • Ensures the training function is a model example of Encore Boston Harbor’s values and promises, delivering exceptional levels of internal service to our Team Members.
  • Facilitates property wide training, including new hire orientation, leadership development programs, management skills, guest service, systems and compliance sessions.
  • Designs and produces training materials and aids in support of program goals (i.e. case studies, simulations, games, exercises, etc.).
  • Uses e-learning authoring software to develop online learning material to be hosted and delivered property wide via the company’s Learning Management System.
  • Assists with monitoring and evaluating the effectiveness of training programs through knowledge and performance assessment and provides recommendations for improvement as needed. 
  • Consults with internal partners, in conjunction with Training Manager, to identify technical and guest service training needs and formulate training tools and processes to meet those needs.
  • Works with Learning & Development team to ensure all training materials are accurate and up-to-date. 
  • Works with team to schedule and setup training rooms, and ensures venues are kept in excellent condition for our Team Members.
  • Assists with the administration, enrollment, attendance, and reporting of both live and online programs, within the company’s Learning Management System.
  • Collaborates with Wynn Resorts training partners across our property portfolio to share success stories, best practices and resources whenever possible.
  • Keeps informed of developments within the department and property, and makes recommendations designed to enhance success.
  • Engages in self-directed work, crafts and maintains timetables for projects, drives deadlines and resources, and works with a high degree of initiative, creativity and personal responsibility.
  • Leads multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Promotes positive, fair, and ethical relations with all Team Members and partners, as an ambassador of the Encore brand.
  • Performs additional responsibilities as needed or requested in support of the department’s goals.
  • Reports to the Training Manager - Learning & Development.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

  • 21 years of age or above
  • Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

  • High School Degree or Equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.
  • Minimum 3 years of training/facilitation experience or hotel/casino operations experience required (or an equivalent combination of training, education, and professional experience)
  • 5+ years’ experience in training and development preferred.
  • Significant leadership training experience preferred.
  • Proven ability to engage adult learners using a variety of activities based on adult learning principles, with extensive experience facilitating to large groups.
  • Experience working with e-Learning design software (i.e. Articulate Storyline, Captivate) and Learning Management Systems preferred.
  • Proficient with training needs analyses, creative instructional design, and measuring training effectiveness.
  • Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization
  • Must be able to work a flexible work schedule to support a 24/7 operation.
  • Proficiency with Microsoft Office software to include Outlook, Word, Excel and PowerPoint.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other team members or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.


Mathematical and Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.


Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (30) pounds, and varied instances of standing/walking. 


Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate.  When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Reliable, consistent, and punctual attendance is required.


In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.


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