Wynn Sports Interactive Operations Manager in Jersey City, NJ at Wynn Careers

Date Posted: 1/12/2020

Job Snapshot

Job Description

Wynn Sports Interactive (“WSI“) is changing how people experience and engage with sports betting. WSI offers punters a unique mobile sports betting experience, redefining the boundaries of the sports betting industry through the introduction of gamification and community enhancements that provide for an exceptional user experience. As sports betting further regulates in the United States, WSI provides the applicant with a unique opportunity to join a gaming industry leader in a fast-growing, entrepreneurial setting. In our pursuit to set new bar for product quality and ideation, WSI will never waiver in its commitment to offer its customers a “Five Star“ sports betting experience that is befitting of Wynn Resorts‘ reputation for excellence. WSI is looking for a talented, highly-qualified Interactive Operations Manager to help lead its growing team of digital gaming professionals to establish a leadership position in the exciting, fast-developing mobile sports betting market. The position is located in Jersey City, NJ with convenient commuting access to Manhattan.

Candidate Profile:


The ideal applicant will have operations leadership experience in digital sports betting and/or casino in a regulated environment. Further, the candidate will have demonstrable experience developing and implementing operations strategies, processes and structures, and will possess the following capabilities:

  • Ability to apply a holistic/end-to-end approach to designing and managing digital gaming operations.
  • Have broad knowledge and understanding of the sports betting and casino space.
  • Be extremely commercially aware with a tactical mind, identifying the most important business opportunities and delivering the solutions.
  • Excellent understanding of product, marketing, compliance, customer care and legal and its business implications.
  • Possess extensive experience gained in a managerial operations role(s) in a customer facing business.
  • Must possess a consultative approach with strong interpersonal and communication skills.
  • Have a growth and experimental mindset; will have proven experience of driving growth.
  • Ability to present information to top management, public groups and/or our regulators
  • The ability to read, analyze and interpret complicated documents such as sectoral journals, financial and statistical reports and legal documents.
  • Proven people-development skills and an ability to motivate others
  • Ability to write routine correspondence and to speak effectively to the public, employees and customers.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities include, but are not limited to:

  • Provide leadership for the WSI operations team.
  • Define and communicate business vision and strategy to the Customer Support, VIP, AML, Risk, Fraud, Payment, Responsible Gambling, Verification, Trading, Data Protection, Compliance teams.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Develop and adhere to operations budget and KPI targets. Conduct budget reviews and report cost plans to upper management.
  • Promote a company culture that encourages top performance and high morale, while ensuring adherence to the organization’s core values and behaviors.
  • Guide the operations team with a focus on increasing customer loyalty.

Job Requirements

Education and Experience

  • Bachelor’s degree required with an emphasis on business, operations, and/or technical field preferred
  • MBA or Master’s degree preferred
  • Ten (10) years’ experience in digital sports betting operations/product experience with five (5) years of highly relevant managerial experience
  • Must have strong knowledge of digital sports betting and casino, with a clear passion for the leading American sports

Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas (wynnlasvegas.com), Encore Boston Harbor (encorebostonharbor.com), Wynn Macau (wynnmacau.com) and Wynn Palace, Cotai (wynnpalace.com).


Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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